Living in a Comcast Nightmare!

I hate everything about my dealings with Comcast! It’s just happened again, but this time I vowed to not let it get to me.  I spent about a half hour pressing buttons…you know, “Press #1 for billing; Press #2 to make changes to your package…etc.  Well, there are usually six or so numbers to press and by the time I have heard all my choices, I have totally forgotten what the choices were in the first place!   Or, two of the choices sound so similar that I just know I have made the wrong choice, and you know what that means!  Yes! Starting over again.

 Once you think you’ve pressed the correct buttons and sub buttons, and sub-sub buttons, then it’s time for the elevator music for about twenty minutes.  I guess that’s how long it takes for the airwaves to get to India—which is where your advice is coming from!  Well, now I have a cultural problem in that I cannot understand the English being used and the English idioms I am using, I am sure are confusing the person on the other end.  It’s frustrating!
…but wait, this is only the beginning! 

After I tell the person on the other end of the line—across the ocean—my problem, and after being placed on hold so he can check the information, that I know for sure I have given him all the information at least twice before, well, he hangs up, or in some mysterious way we are no longer joined in an overseas resolve to my Comcast problems! I am disconnected again!  And if I call again, which I must, I always get a different service rep—always!  And, you guessed it, I must start over.  I have no choice!

 Well, I must be a glutton for punishment.  I just a week ago placed my television on a basic package –to be started at the end of the month.  I got a package that would now include fast Internet service.  Well, after much wrangling and a $29.99 plus $10.00 modem package for the Internet service and a 12 month introductory basic service package of $19.99, I knew I was set for a while—at least a year!  That total package equaled, well, you do the math! I actually received my first bill.  Everything seemed set to go! 

But you know what’s coming!  In the middle of the month, my television abruptly went on seasonal mode and the Comcast Internet was disabled.  Only a blue screen on the television which said “You are not authorized to use…blah, blah, blah”!  Am I living in a Comcast nightmare or what?

 After I spent an eternity clearing up this disruption to my service, I was quoted a completely different price—for the same package I was getting for the past month.  I was looking at my bill, but the Indian gentleman insisted that no, the package he was quoting was what I had been paying.

 “But I have the bill in front of me,” I screamed into the phone, finally losing my cool!

 

“I will try to help you to understand your bill,” my over the seas person said using the most gentle and soothing voice. I almost bought it!

            …and then, you guessed it, the phone went dead, and I knew I would need to start over again.  Could it have been my fault? … Or could it be that customer service not what it used to be?  I had intended to ask him to somehow, for God’s sake, add HGTV to the meager offerings of the basic package, but that would have been way above his pay grade!  And so Comcast, keeps on Making Me Crazy, Going Bonkers! Got any cable stories of your own?  Are you living the cable company nightmare too?